Enatega App: Order History Bug Report
Hey guys! Let's dive into a pesky bug found in the Enatega customer application, specifically in the order history section. This report breaks down the issue, how to reproduce it, expected behavior, and some extra details to help squash this bug.
Bug Description
So, here's the deal: when a customer places a new order through the Enatega app from any restaurant and then checks their order history, the app sometimes stubbornly displays the details of a very old order. The old order info seems to be stuck on the details from "The Dessert Table" restaurant. What’s even weirder is that the current order number gets replaced with the previous order number. This is super confusing for users who just want to track their fresh orders. This bug creates a lot of confusion and provides the wrong information to the end user. This impacts the user experience negatively and creates a lot of frustration. Imagine placing a new order and seeing information from an order you made weeks ago! This incorrect information can lead to users questioning whether their order was placed correctly, potentially leading to support requests and lost business. Getting the order history right is crucial for any food delivery app. It allows users to track their orders, review past purchases, and manage their expenses. When this feature malfunctions, it can erode user trust and make the app seem unreliable. Think about it: if you can't trust the app to show you the correct order history, why would you trust it with future orders? So, fixing this glitch isn't just about correcting a small error; it's about maintaining the credibility and usability of the entire platform. It's vital that the order history accurately reflects the user's activity, providing them with a clear and reliable record of their transactions. This helps to ensure a smooth and satisfying experience, encouraging repeat usage and positive reviews. The implications of this bug go beyond just a minor annoyance. It can affect customer satisfaction, trust, and ultimately, the success of the Enatega platform. Ensuring accurate and up-to-date order information is a key element in providing a seamless and dependable service. Therefore, resolving this issue should be a top priority for the Enatega development team.
Steps to Reproduce
Want to see this bug in action? Here’s how you can replicate it:
- Go to the Enatega Customer Application: Fire up the Enatega customer app on your device.
- Click on any Restaurant: Pick any restaurant listed in the app.
- Place an Order: Add some items to your cart and place a new order.
- Go to the Profile Menu: Tap on the profile menu button (usually found in the bottom navigation bar).
- Select Order History: Under "My Orders," choose the "Order History" option.
- Check Current Order Details: Look at the details of your current order and compare the order number with the order in progress.
By following these steps, you should be able to see the bug in action. The key point is that the order history should show the new order's details, but it ends up showing an old order, specifically one from "The Dessert Table."
This process helps developers and testers consistently reproduce the issue, which is the first step in fixing it. Consistent reproduction ensures that the fix is targeted at the actual problem and not just a symptom. By outlining the steps clearly, anyone can help verify the bug and confirm that it is indeed a problem. This collaborative approach helps to ensure that the application is thoroughly tested and reliable. Once the bug is reliably reproduced, the development team can focus on isolating the cause of the problem. This often involves looking at the code that handles order tracking and history to identify where the data is being incorrectly fetched or displayed. The steps to reproduce the bug serve as a roadmap for troubleshooting, guiding the team through the process of finding and fixing the root cause. Therefore, these steps are not just for initial bug reporting but also play a crucial role in the bug resolution process.
Expected Behavior
Okay, so what should happen? Under "Current Order," the app should display the details of the current order that’s in progress. It should show the correct order number and match the details of the order you just placed. No old orders should be popping up here – just the fresh, new order you're waiting for! The expected behavior is a smooth, accurate reflection of the user's current order status. This includes the correct items ordered, the total cost, the restaurant name, and the estimated delivery time. When a user checks their order history, they should see the most recent order at the top, with all the relevant details clearly displayed. This level of accuracy and clarity builds trust in the app and reduces customer anxiety about their order. It's frustrating to place an order and then see incorrect or outdated information, which can lead to unnecessary calls to customer support or even order cancellations. The app should provide real-time updates on the order status, from placement to delivery. This means that as the order progresses through the system, the user should see updates like “Order Received,” “Preparing,” “Out for Delivery,” and “Delivered.” These updates reassure the user that their order is being processed and provide an estimated time of arrival. This transparency is crucial for a positive user experience. In addition to showing the current order details, the order history should also maintain an accurate record of past orders. Users should be able to easily access their previous orders, view the items they ordered, and see the dates and times of their purchases. This feature is useful for reordering favorite meals, tracking spending habits, and managing dietary requirements. Therefore, ensuring the order history displays current orders accurately and maintains a reliable record of past orders is fundamental to a well-functioning and user-friendly food delivery app.
Screen Recording
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- Screen recording available showcasing the bug in action.
This video visually demonstrates the issue, making it easier to understand the problem. It allows the developers to see exactly what the user experiences, which can help in diagnosing the root cause of the bug. A screen recording can capture nuances that might be missed in written descriptions or screenshots, such as the timing of the incorrect display or any error messages that appear. By watching the video, the development team can quickly grasp the severity and scope of the issue. It also serves as a valuable tool for communicating the problem to other team members who may not have experienced it firsthand. The video can be shared with designers, testers, and project managers to ensure everyone is on the same page. This collaborative approach helps to expedite the bug-fixing process. The screen recording also provides a benchmark for verifying the fix. Once the developers have implemented a solution, they can use the video to confirm that the bug has been successfully resolved and that the order history is displaying the correct information. This helps to ensure that the application is functioning as expected and that users will have a smooth and reliable experience. Therefore, including a screen recording in the bug report is a highly effective way to communicate the issue clearly and accurately.
Smartphone Details
- Device: [e.g., Infinix Hot 50]
- OS: [e.g., Android]
- Browser: [e.g., Application]
- Version: [e.g., 22]
Knowing the device, OS, browser (if applicable), and version helps the development team pinpoint if the issue is specific to certain configurations. This information is critical for diagnosing the root cause of the bug. For instance, a bug might only occur on specific Android versions or on certain devices due to differences in hardware or software configurations. By providing this detail, developers can narrow down the scope of the problem and focus their testing efforts more effectively. The OS and version number can reveal compatibility issues, while the device model might indicate hardware-related problems. If the bug occurs within the application itself, knowing the app version is crucial for tracking down the specific code changes that might have introduced the issue. If the bug occurs within a web browser, specifying the browser and version helps to identify if the problem is browser-specific. This level of detail can significantly speed up the troubleshooting process. It allows the development team to replicate the bug in a controlled environment, which is essential for identifying the underlying cause and developing a fix. Therefore, including comprehensive smartphone details in the bug report is a best practice that contributes to efficient and accurate bug resolution. This information helps to ensure that the fix is targeted and effective, minimizing the risk of introducing new issues.
Let's hope this gets fixed soon so everyone can track their orders smoothly! 🚀